Cancellation Policy

We understand that circumstances change, and we do our best to accommodate cancellations. Generally, here are our cancellation rules:

We will refund the amount of your ticket according to this chart

7 days before 100%
3-6 days before 50%
2~1 day(s) before 25%
same day or no show 0%

 

  • If you wish to postpone to another date we can accommodate you at a date when we are conducting the same tour at no cost
  • If you receive a group discount and all but one cancels, your last ticket is changed to a single ticket at the single ticket rate. Your booking will be considered unpaid and back to unconfirmed until you pay the difference.

Note that our cancellation policy mirrors, or is actually more lenient than, other major tour vendors, such as Viator.